Returns & exchanges
For online orders, contact us within 10 days of receiving your items to request an eligible return or exchange, with your order details or proof of purchase.
Items must be unused, unwashed and in their original condition. Keep tags and original packaging where possible.
Size and color exchanges depend on availability. For an eligible refund, we arrange repayment rather than requiring store credit.
For a change of mind, you cover return and replacement delivery costs. If we sent an incorrect item or confirm a product defect, we cover the necessary return or replacement delivery costs.
For underwear, socks and hosiery, contact us before returning an item so we can assess its condition and hygiene requirements. These conditions do not remove your statutory rights.
If an item is faulty or different from what you ordered, contact us as soon as possible. The change-of-mind window does not limit your rights for faulty or incorrect goods.
Contact us on WhatsApp before sending items back so we can arrange return instructions and refund details with you.